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Terms and Conditions- Order Related

Terms and Conditions- Order Related

 





1. Order Cancellation

We will be unable to cancel the order, once it has been placed on the website.

2. Complaints and Grievances

In case if you have any product or post- delivery complaints/grievances, you must notify us within 15 days of having received the order.*
Please share package opening video for us to take a suitable action.
If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us*

3. Delivery Status

For any delivery related issue request you to please notify us within 7 days of having received your delivery confirmation message from our delivery partner..
Suitable action will be taken accordingly.

4. Refunds and Returns

Only defective or damaged products are eligible for return within 4 working days from the date of delivery. In such cases, we will arrange for a replacement. If you prefer a refund instead, the amount will be processed via GoKwik within 15 working days.

*Kindly share the message/ image of the delivery confirmation OR product condition (whichever applicable):
"For your (i) complaints/grievances and (ii) refunds/returns:
Email: help@slurrpfarm.com
Whatsapp: +919318318000

      5.  Slurrp Farm Birthday Special – Terms & Conditions

      1. Birthday Giveaway (Sponsored Favours)Each month, 4 lucky winners will be selected to receive Slurrp Farm birthday favours sponsored for their child’s celebration.

      Each winner will receive 15 favours per birthday celebration. Each favour will include 15 packs of cookies and 15 packs of puffs.

      Winners will be chosen through a random selection process from eligible entries.

      2. Birthday Discount
      Eligible customers will receive a 20% discount code during their child’s birthday month.
      The code is valid only for purchases made on Slurrp Farm’s official website during the same month.

      The code is one-time use only and cannot be combined with other ongoing offers or discounts.

      3. Eligibility
      Customers must be registered buyers on the Slurrp Farm website and must have submitted their child’s birthday details accurately and truthfully.

      Employees of Slurrp Farm, their immediate family members, and relatives are not eligible to participate in the Birthday Giveaway to ensure fairness and avoid bias.

      False, misleading, or incomplete information may lead to disqualification.

      4. Other Terms
      The birthday code and giveaway are non-transferable and cannot be redeemed for cash.

      Slurrp Farm reserves the right to modify, withdraw, or discontinue this offer at its sole discretion without prior notice.In case of any dispute, Slurrp Farm’s decision shall be final and binding.

      By participating, customers agree that Slurrp Farm shall not be liable for any loss, damage, or delay arising from participation or redemption of this offer, except where liability cannot be excluded by law.