Terms and Conditions- Order Related

1. Order Cancellation

We will be unable to cancel the order, once it has been placed on the website.

2. Complaints and Grievances

In case if you have any product or post- delivery complaints/grievances, you must notify us within 15 days of having received the order.*
Please share package opening video for us to take a suitable action.
If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us*

3. Delivery Status

For any delivery related issue request you to please notify us within 7 days of having received your delivery confirmation message from our delivery partner..
Suitable action will be taken accordingly.

4. Refunds and Returns

Only defective and damaged products can be returned within 4 working days from the day of delivery. The refund amount will be processed via RazorPay within 15 working days.

*Kindly share the message/ image of the delivery confirmation OR product condition (whichever applicable):
"For your (i) complaints/griveances and (ii) refunds/returns:
Email: help@slurrpfarm.com
Whatsapp: +919318318000"

    5. Slurrp Farm Wallet TnC's

    1. This offer is available to all users.
    2. Your cashback will expire in 90 days. Remember to use it within this time frame (as required by RBI guidelines) to avoid losing it.
    3. Unfortunately, our cashback cannot be combined with any other discount codes or offers.
    4. The maximum cashback amount you can earn is 2500.
    5. You can redeem 30%, up to a maximum of Rs.1000 (of your available cashback), each time you make a purchase. To check your cashback status, please visit: https://slurrpfarm.com/account
    6. If Slurrp Farm cancels your order or if the merchant refunds it, any awarded cashback in your account will be withdrawn.
    7. For cancellations or refunds where cashback was used or for partial cancellations, we will process the refund according to our Slurrp Farm policies.
    8. In cases of suspicious or fraudulent transactions, we reserve the right to revoke the cashback offer or not award any cashback at all.
    9. Additionally, this offer is subject to Slurrp Farm's general Terms of Use. If you have any further questions or concerns, please feel free to reach out. We're here to help! 

      6. TnC's for Wheelio

      1. Spin the wheel is applicable for customers residing within India only.
      2. Offer is valid only for 30 minutes from the time you spin the wheel.
      3. Spin the wheel is applicable only once per customer.
      4. In order to participate in the Slurrpfarm SPIN THE WHEEL, the customers must, 
      • Register on www.slurrpfarm.com
      • Click on spin
      • Copy the code
      • Add the specific product to your cart to avail the offer and apply the code while checking out (Only 1 coupon code can be redeemed for each checkout. This promotion will not be applicable in conjunction/cannot be clubbed with other coupon codes).
      • Use the same email address while checking out that was entered at the time of spinning the wheel.
      1. Slurrpfarm reserves the right to cancel the orders placed by Eligible Users if the transaction is found to be of fraudulent nature or due to any system error.
      2. The offer won is non-transferable and non-negotiable.
      3. In case of any questions regarding the offer won on Slurrpfarm Spin the Wheel, users may call or whatsapp us at 9318318000.
      4. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry and Slurrpfarm reserves the right to amend these terms and conditions at any time. It is a condition of entry that these terms and conditions are final.
      5. Slurrpfarm reserves the right to amend the offer at any time.
      6. Slurrpfarm reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.

      7. International Shipping

      1. International orders typically reach customer within 3-5 days
      2. Shipping charges are calculated by kilogram. The final shipping charge reflects on the shipping page.
      3. Your shipment could be subject to Customs Duty Charge/Import Duty/VAT/ Other applicable government taxes on arrival in the destination country.
      4. These charges would have to be paid by the customer. The brand is not liable to pay them under any circumstances.
      5. The shipping charges mentioned in the total order value do not include the taxes mentioned above.
      6. The shipping charges mentioned on the shipping page do not include the above-mentioned taxes/duties.
      7. All international orders are final and no returns will be accepted; therefore it is the buyer's responsibility to order the correct items/products.