Terms and Conditions- Order Related
1. Order Cancellation
We will be unable to cancel the order, once it has been placed on the website.
2. Complaints and Grievances
In case if you have any product or post- delivery complaints/grievances, you must notify us within 15 days of having received the order.*
Suitable action will be taken accordingly.
If your ordered products have arrived in a physically damaged or defective condition or are different from what was ordered, request you to reach out to us*
3. Delivery Status
For any delivery related issue request you to please notify us within 7 days of having received your delivery confirmation message from our delivery partner..
Suitable action will be taken accordingly.
4. Refunds and Returns
Only defective and damaged products can be returned within 4 working days from the day of delivery. The refund amount will be processed via RazorPay within 15 working days.
*Kindly share the message/ image of the delivery confirmation OR product condition (whichever applicable):
"For your (i) complaints/griveances and (ii) refunds/returns:
5. Wallet Cashback TnC's
- Offer valid for India users only.
- The cashback will be in the form of SlurrpFarm Wallet cash which can be redeemed with your next Transaction/ Shopping with us.
- The cashback will expire after 3 months (Basis RBI guidelines, we need to have a mandatory expiry of the cashback amount in your Slurrpfarm wallet. We are giving you a window of 90 days to use your cashback after which it will expire)
- Cashback amount cannot be clubbed with any other discount code.
- As per Cashback policy, the user will be eligible to avail 50% of available cashback. During Cashback Sale or any other kind of Sale, NO WALLET REDEMPTION is allowed. Check your cashback amount on https://slurrpfarm.com/account
- Under no circumstances will you be entitled to withdraw the eligible cashback amount into your bank account or otherwise ask for a cash withdrawal. The cashback amount will be applied as a discount for your eligible purchases. The cashback amount cannot be credited into any pre-paid instrument issued under applicable RBI laws.
- If the order is cancelled by Slurrpfarm /refunded by the merchant, the cashback that has been awarded to your account will be withdrawn.
- In case of cancellations/ refunds where awarded cashback is used or for partial cancellations, a refund will be processed as per SlurrpFarm policies.
- In cases of fraudulent/suspicious transactions, SlurrpFarm solely reserves the right to revoke the cashback offer/ not award the cashback at all.
6. TnC's for Wheelio
- Spin the wheel is applicable for customers residing within India only.
- Offer is valid only for 30 minutes from the time you spin the wheel.
- Spin the wheel is applicable only once per customer.
- In order to participate in the Slurrpfarm SPIN THE WHEEL, the customers must,
- Register on www.slurrpfarm.com
- Click on spin
- Copy the code
- Add the specific product to your cart to avail the offer and apply the code while checking out (Only 1 coupon code can be redeemed for each checkout. This promotion will not be applicable in conjunction/cannot be clubbed with other coupon codes).
- Use the same email address while checking out that was entered at the time of spinning the wheel.
- Slurrpfarm reserves the right to cancel the orders placed by Eligible Users if the transaction is found to be of fraudulent nature or due to any system error.
- The offer won is non-transferable and non-negotiable.
- In case of any questions regarding the offer won on Slurrpfarm Spin the Wheel, users may call or whatsapp us at 9318318000.
- Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry and Slurrpfarm reserves the right to amend these terms and conditions at any time. It is a condition of entry that these terms and conditions are final.
- Slurrpfarm reserves the right to amend the offer at any time.
- Slurrpfarm reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
7. International Shipping
- International orders typically reach customer within 3-5 days
- Shipping charges are calculated by kilogram. The final shipping charge reflects on the shipping page.
- Your shipment could be subject to Customs Duty Charge/Import Duty/VAT/ Other applicable government taxes on arrival in the destination country.
- These charges would have to be paid by the customer. The brand is not liable to pay them under any circumstances.
- The shipping charges mentioned in the total order value do not include the taxes mentioned above.
- The shipping charges mentioned on the shipping page do not include the above-mentioned taxes/duties.
- All international orders are final and no returns will be accepted; therefore it is the buyer's responsibility to order the correct items/products.